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Accessibility Statement for Citylights WebStore

Citylights Inc. is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone, and applying the relevant accessibility standards.

Measures to support accessibility

Citylights Inc. takes the following measures to ensure accessibility of Citylights WebStore:

  • Include accessibility as part of our mission statement.
  • Integrate accessibility into our procurement practices.
  • Appoint an accessibility officer and/or ombudsperson.
  • Provide continual accessibility training for our staff.
  • Include people with disabilities in our design personas.

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Citylights WebStore is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Additional accessibility considerations

Although our goal is WCAG 2.1 Level AA conformance, we have also applied some Level AAA Success Criteria: Images of text are only used for decorative purposes. Re-authentication after a session expires does not cause loss of data. Some videos have sign language interpretation.

Feedback

We welcome your feedback on the accessibility of Citylights WebStore. Please let us know if you encounter accessibility barriers on Citylights WebStore:

We try to respond to feedback within 5 business days.

Compatibility with browsers and assistive technology

Citylights WebStore is designed to be compatible with the following assistive technologies:

  • browser X with assistive technology Y on operating system Z

Citylights WebStore is not compatible with:

  • browsers older than 3 major versions" or "Mobile operating systems older than 5 year

Technical specifications

Accessibility of Citylights WebStore relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML
  • WAI-ARIA
  • CSS
  • JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

Limitations and alternatives

Despite our best efforts to ensure accessibility of Citylights WebStore, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.

Known limitations for Citylights WebStore:

  1. Comments from users: uploaded images may not have text alternatives because we cannot ensure the quality of contributions. We monitor user comments and typically repair issues within 10 business days. Please use the 'report issue' button if you encounter an issue.
  2. Archived documents: might not work with current assistive technologies because they use outdated technologies that do not support accessibility. We convert documents to new formats upon request within 3 business days. Please contact documents@example.org for support.

Assessment approach

Citylights Inc. assessed the accessibility of Citylights WebStore by the following approaches:

  • External evaluation

Evaluation report

An evaluation report for Citylights WebStore is available at: https://www.w3.org/WAI/demos/bad/after/reports/report.

Evaluation statement

An evaluation statement for Citylights WebStore is available at: https://www.w3.org/WAI/demos/bad/after/reports/statement.

Formal approval of this accessibility statement

This Accessibility Statement is approved by:

Citylights Inc.
Communication Department
Director of Communication

Formal complaints

We aim to respond to accessibility feedback within 5 business days, and to propose a solution within 10 business days. You are entitled to escalate a complaint to the national authority, should you be dissatisfied with our response to you.

This statement was created on 16 October 2018 using the W3C Accessibility Statement Generator Tool.

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